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Churn

What is Churn?

Churn is the loss of customers or employees or When customers stop doing business with a company or employees leave their jobs. This situation damages a business’s financial health, as constant acquisition of new customers or employees is required to replace those lost.
High churn rates can lead to increased costs, decreased revenue, and damage to a company’s reputation. Understanding the reasons behind churn is crucial for businesses to develop effective strategies to retain customers and employees, ultimately improving their long-term success.